E-9-1-1 DISABILITY INDICATOR PROGRAM
FOR MASSACHUSETTS

UPDATE

In order to maintain the integrity of the current Disability Indictor Program, The State of Massachusetts has determined that we must start the entire program over, as many residents have chosen providers who offer VoIP (Voice over Internet Protocol) and CLEC (Competitive Local Exchange Carrier) products that were not anticipated when the initial E911 database, that Verizon maintains for the State, was created.

We are asking for your cooperation by requesting that you complete a new Disability Indicator update form. This DI form is similar to the former one, however, now resident are requested to include their new TSP (telecommunications service provider). In addition and most,  importantly you are asked to resubmit a new form each and every time you change your service provider.

Residents, who would like to participate in the DI Program, must also complete the new form.

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The disability indicator program is voluntary for both the community and its residents. The disability indicator form    was created by a group of several different organizations representing the mobility, hearing, speech and sight impaired communities.


The information provided on the disability indicator form enables a special code to appear on the 911 call takers screen which alerts the call taker that a person residing at that address may require special assistance during an emergency.


It is a standardized form created to encourage participation from all persons with disabilities. As you are aware, there are an extensive range of disabilities and medical conditions. The disability indicator categories listed on the form may be considered too broad for some; when you consider the extensive range of disabilities. However, information requested on the form must remain sensitive to those who may not wish to provide detailed information.
Always remember information on the disability indicator form is confidential and is only displayed at the Public Safety Answering Point.


Annually, Verizon will send the Municipal Coordinator a current listing of those persons in their community who are enrolled in the disability indicator program.  The Coordinator will contact each resident to verify current information and ensure that

1.      the person still resides at that address

2.      the apartment number has not changed

3.      the telephone number  and/or  telephone provider has not changed

4.      the disability indicator (s) are the same or needs updating

Remember to review the lists carefully to maintain accurate records which will ensure the proper response in the event of an emergency.


Once completed, send the form to the attention of: 

Dispatcher Jean Amichetti
E911 Municipal Coordinator
Easton Police Department
46 Lothrop Street
North Easton, MA  02356